Frequently Asked Questions

What should I do if something has gone wrong with my enrolment?
You can contact the Enrolment Office. E-mail: enrolmentoffice@zuyd.nl, tel: +31 (0)88 989 30 39.

What if I have questions about my residence permit in the Netherlands?
You can contact Nicole Lemmens via nicole.lemmens@zuyd.nl. You can contact the immigration office on immigration@zuyd.nl.

Who can help me with questions about living in Maastricht?
A lot of information can be found on www.mymaastricht.nl. 

Who should I turn to if I have questions about student finance and child support?
You can report to the reception desk of the building where you are studying.

Do I need to register for every examination?
Not for regular examinations. If you want to resit an examination (take it again), you should register with the Educational Affairs Office.

What is an EC?
1EC = 1 European Credit = study load of 28 hours. One year of study amounts to 60 ECs

What is the Wi-Fi code of Conservatorium Maastricht?
You can log on to the Zuyd network and internet using your username and password.

My password does not work, what should I do?
Contact Hugo Fredrix: ict-servicedesk.conservatorium@zuyd.nl.

Where can I study?
You can book a room through zuyd.asimut.net You can only get the key to the room if you temporarily hand in your student card.

I have forgotten my student card. How can I confirm a room?
You cannot confirm a room without your student card, so please make sure you have it with you at all times.

How long is the building where I am studying open?
See the opening times on the contact page. Please bear in mind that you have to leave the building half an hour before closing time.

I have not received a timetable yet. Who should I contact?
You can contact Leentje Clijsters: leentje.clijsters@zuyd.nl.

My timetable is not correct. Who can change it for me?
You can contact Leentje Clijsters: leentje.clijsters@zuyd.nl.

Can I store my instrument somewhere?
Yes, you can. If you ask at reception, they will help you.

What should I do if I have questions about exemptions?
You can contact Nadine Hilkens via nadine.hilkens@zuyd.nl.

What should I do if I am ill?
You can report sick by contacting the reception of the building (main building/annex) where you are studying.

I have incurred a delay in my studies or I want to prevent falling behind. Who can I talk to about this?
You can contact your Academic Guidance Counsellor.

Am I allowed to work in the Netherlands?
If you are a European citizen, you certainly are. Please contact the International Office via internationaloffice@zuyd.nl for more information. All students can work via the Conservatorium's booking agency: bookingagency.conservatorium@zuyd.nl.

Can I use the studio?
You can, but only under specific conditions. Please contact Louis van Eeten: studio.conservatorium@zuyd.nl.

I cannot attend the graduation ceremony. When can I collect my certificate, or can I have it sent by post?
You can collect your certificate from the week after the graduation ceremony. You can also have your certificate sent by registered post, but there are costs attached to this. Please contact Educational Affairs Office: bo.conservatoriummaastricht@zuyd.nl.

What should I do if property of Conservatorium Maastricht has been damaged or broken?
Please report it at reception.

Where can I take English/Dutch lessons and how much does that cost?
Zuyd offers a ‘Survival Dutch Kit’: this is a short, free Dutch course for Erasmus students. In October or November, students receive an invitation for this course by e-mail. Students of Conservatorium Maastricht can also take free English lessons at the Conservatorium. Zuyd also offers courses in German, English, or French, and Dutch as a second language courses (NT2) for foreign students. All language courses are open to international students. For more information, contact internationaloffice.arts@zuyd.nl.

Where can I get help in organising my study?
Zuyd offers extra courses such as time management, speed reading, mind mapping, see www.zuydnet.nl.
Zuydnet is only accessible with a Zuyd Account whic students will recieve after registration

I need a psychologist, where can I find one, and how much does it cost?
Zuyd offers help for students, including psychologist help. See https://www.zuydnet.nl/en/study/help-for-students/whom-can-i-contact
Zuydnet is only accessible with a Zuyd Account whic students will recieve after registration

I have financial problems, whom can I turn to?
See https://www.zuydnet.nl/en/study/help-for-students/financial-support-for-students
Zuydnet is only accessible with a Zuyd Account whic students will recieve after registration

I need proof of enrollment, where can I get it?
You can go to Osiris Student and download it yourself.